Signature Scent Solutions: FAQ
General Questions
What is a signature scent, and why does my brand need one?
A signature scent is a custom-crafted fragrance that reflects your brand's identity and enhances customer experiences. It sets your brand apart and creates emotional connections with your customers.
How does scent impact customer behaviour and my bottom line?
Research shows that scent increases dwell time, encourages repeat visits, and boosts sales by up to 30%, making it a powerful branding tool.
What makes your service different from other scent branding providers?
We offer bespoke, 100% perfume oil fragrances crafted to align with your brand identity, paired with advanced Bluetooth-enabled diffusers and optional product extensions for retail.
Consultation and Onboarding
What happens during the consultation process?
We discuss your brand values, target audience, and desired ambiance to create a tailored scent strategy. Early adopters enjoy this service for free.
What should I prepare for the discovery call?
Share insights about your brand’s vision, store layout, and target demographic to help us craft the perfect scent.
Is the consultation free for all customers?
Currently, consultations are free for early adopters. In the future, we’ll introduce a fee of R850/hour for new customers.
Scent Development
How do you create a scent that matches my brand?
We blend fragrances based on your input, creating a scent that reflects your brand’s essence. Feedback on sample scents ensures a perfect match.
Can I test the scent before committing?
Yes, we provide sample fragrances (currently free for early adopters) for feedback. Future customers will pay R450/sample.
Can I update or change my scent in the future?
Absolutely. We offer seasonal adjustments, layering options, and limited-edition scents to keep your brand fresh and relevant.
Product and Equipment
What is the lifespan of the fragrance in the diffuser?
Each refill lasts 8–12 weeks (2–3 months) depending on your settings and foot traffic.
What is the cost of the Bluetooth-enabled diffuser?
The diffuser starts at R3,500. Rental options are available at R400/month with maintenance included.
How does the rental service work?
Rental includes the diffuser, cyclical maintenance, and scent refills. This is ideal for businesses that prefer flexible, recurring setups.
What additional products can I offer my customers?
Retail products include perfumes, body mists, linen sprays, candles, hand washes, reed diffusers, DIY kits, and branded sprays. These allow customers to bring your brand’s ambiance into their homes.
Are the fragrances hypoallergenic and safe for all customers?
Yes, we prioritise hypoallergenic, skin-safe ingredients that meet international safety standards.
Implementation and Integration
How long does the setup process take?
From finalising your scent to installation, it typically takes 15–20 business days. Timelines may vary based on customisation or space requirements.
Is installation included in the package?
Installation costs R1,000 per location. This includes placement, programming, and staff training on operating the diffuser.
Can the system adapt to my store size and traffic patterns?
Sustainability and Ethics
Are your products sustainably sourced?
Yes, we are members of Proudly South African and prioritise ethical sourcing, eco-friendly production, and biodegradable packaging where possible.
How do your practices align with my brand’s sustainability goals?