Refund and Returns Policy

Last Updated: 7 January, 2025

Personal Care Refunds and Exchange Policy

Āyeri (Pty) Ltd is committed to customer satisfaction while adhering to South Africa’s Public Health regulations. Please review the following guidelines for refunds and exchanges:

1. Non-Returnable Items

Due to the nature of personal care products, no returns, refunds, or exchanges will be accepted once the product has been delivered to you and proof of delivery is available. This policy is in place to:

  • Ensure the safety of our customers.
  • Prevent the potential spread of contaminants.

2. Disclaimer: Variation in Scents

Please note that fragrances may vary slightly due to natural ingredient variations, environmental factors, and batch differences. Such variations are normal and do not constitute grounds for refunds or exchanges.

3. Exceptions: Damaged Products

We will facilitate a refund or exchange only under the following conditions:

  • The product was damaged upon delivery.
  • Proof of damage (e.g., photographs) is provided.

4. Requirements for Refund or Exchange

To qualify for a refund or exchange, the following conditions must be met:

  • The product must be in its original packaging.
  • The product must remain sealed and unused.
  • The product must be returned to us for inspection.

5. Inspection Process

Once the damaged product is received, our team will:

  • Inspect the item to verify the claim.
  • Determine eligibility for a refund or exchange.
  • Notify you of the outcome within 10 working days.

6. Refund or Exchange Processing

  • Approved refunds will be processed within 10 working days of inspection.
  • Exchanges will be processed for the same product, subject to availability.

7. How to Initiate a Refund or Exchange

To request a refund or exchange, please contact us at:

  • Email: hello@ayeri.shop
  • Phone: +27614451747
    Include your order number, a description of the issue, and supporting proof (e.g., photos of the damaged product).

8. Shipping Costs for Returns

  • In cases of damaged products, we will cover the return shipping cost.
  • Customers are responsible for all other shipping costs if applicable.

9. Limitation of Liability

Āyeri (Pty) Ltd is not liable for:

  • Products damaged due to misuse or improper handling after delivery.
  • Delivery delays caused by third-party carriers.

For further assistance, please contact our customer service team.

hello@ayeri.shop